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Frequently Asked Questions
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All orders via TerraPods are sent via the Royal Mail Tracked 24-hour option (including just dry goods orders) and will be packed safely. Isopods will go in small, ventilated containers, and damp moss will be added to ensure they do not suffocate during their journey. They'll be placed in an appropriately sized cardboard box with a package filler that may vary slightly, usually either packing peanuts, cardboard or paper. Cardboard boxes will be sealed with strong tape, and a few holes will be punctured into the sides in order to allow appropriate ventilation
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All sales are final. Under no circumstances will we ever refunds forfund of healthy isopods and/or dry goods. The isopods are living animals, and the dry goods may pose a hygiene risk. We will refund any isopods that arrive dead, as long as they don't get delivered to a neighbor, left in a safe place, or left in your home for a few hours before opening. Thorough video evidence is needed for a replacement to be sent. If you pass these requirements, we will happily give you a replacement for any isopods that have passed away, as long as it is over 20% (all orders have a 20% overcount to account for any deaths during transport, although this very rarely happens.
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Almost all isopods are bred here, at the TerraPods facility, along with dry goods which are either forged by the owner of TerraPods or bought in bulk and resold at an extremely fair price.
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Yes, here at TerraPods, we always offer a live arrival guarantee. Unfortunately. Isopods may sometimes die during transit, so we try our hardest to pack everything as well as we can to avoid them being shaken around and disturbed. If this happens, please notify us within 3 hours of arrival. If you miss the deadline, under 20% of the isopods are dead, or you miss the delivery (isopods get left in a safe place, delivered to a neighbour, or the delivery gets rescheduled because you missed it), we unfortunately will not be able to refund you your isopods.
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Our aim is to ship out orders Monday to Thursday, but some days orders may not be able to be dispatched. Please understand and be patient. Orders will not be dispatched in extreme weather, or bank holidays either.
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At TerraPods, we almost always start off with 50 counts of our isopods to ensure genetic diversity in all of our cultures; for more expensive ones, we may start off with a 25 count instead. However, we do understand that a lot of people don't want to splash that much money on isopods; you can start with almost any colony size; the smaller the starter culture, the slower the growth. If you start with a 5 or 0 count, we recommend swapping isopods with other keepers to ensure genetic diversity in all of your colonies to avoid issues with inbreeding.